Prof. Andreas Soteriou

Andreas Soteriou is Professor of Operations Management, and the Chair of the Department of Business and Public Administration, of the University of Cyprus. He holds a Ph.D. degree in Business Administration, from the University of Southern California, where he also taught before joining the University of Cyprus in 1995. His research interests include: service management and the improvement of service operations, quality improvement in services and manufacturing, customer satisfaction measurement and improvement, and service efficiency and effectiveness. His work has been published in many books and international journals such as: Management Science, Journal of Operations Management, Manufacturing and Service Operations Management, Decision Sciences, Production and Operations Management and others.